Returns and Refunds

These are used units, and each listing is one specific item photographed before sale. That shapes how returns work, so please read this before you order.

If the unit is faulty or not as described

Call us within 7 days of delivery on +1 503-551-4892. If the unit does not match its listing, or it arrived with damage you noted on the delivery receipt, we put it right: a replacement from stock where we have one, or a full refund of the purchase price. We cover return freight in that case.

If you ordered the wrong thing

• Returns are accepted within 30 days of delivery, provided the unit has not been installed, opened, or had parts taken off it.
• The unit must come back on a pallet, packaged as it arrived, with the stock number intact.
• Return freight is paid by the buyer.
• A 20 percent restocking fee applies, because the unit has to be re-inspected, re-photographed and re-listed.

What cannot be returned

• Any unit that has been installed or partially installed.
• Any unit that has been opened up, stripped, or had components removed.
• Units damaged after delivery, including damage from being stored outside or dropped during handling.
• Freight damage that was not noted on the delivery receipt at the time of delivery.

Core returns

We do not require your old unit back. There is no core charge on anything we sell.

How to start a return

Call +1 503-551-4892 with your stock number before shipping anything back. Returns sent without being arranged first cannot be processed, because we will not know what has turned up on the dock or who it belongs to.

Refund timing

Once the unit is back and inspected, refunds go to the original payment method within 5 working days.